The City of Camden has implemented a new response management system, Daupler, to help ensure that residents’ service calls—ranging from power outages and downed lines to water and sewer issues—are answered promptly, even during after-hours and weekends. Daupler is a scalable, automated system designed to streamline the reporting and management of city services, particularly during after-hours and high-demand periods. By automating initial intake and routing calls to the appropriate personnel, the City of Camden can respond more efficiently to residents’ needs. Residents are encouraged to continue using the Connect Camden app, the city website, or social media for updates and notifications during major weather events or emergencies. For more information or to sign up for notifications, visit www.experiencecamdensc.org or download the Connect Camden app.
Additionally, the City of Camden is excited to announce the installation of a state-of-the-art Advanced Metering Infrastructure (AMI) system, set to begin next week. This initiative will enhance the accuracy, efficiency, and responsiveness of the City’s utility services, including water, sewer, and electric meters. Advanced Metering Infrastructure (AMI) is a modern technology that enables two-way communication between utility meters and the City’s central system. Through secure wireless signals, AMI allows for real-time data collection, providing both the City and residents with up-to-date information on utility usage.
The implementation of the AMI system will bring several important benefits to Camden residents: Accurate Billing, Enhanced Leak and Outage Detection, Improved Customer Service, and Operational Efficiency. Beginning next week, City crews will start installing AMI meters throughout Camden. The installation process is designed to be seamless, with no need for entry into homes or businesses. All water meters are located in exterior pits or vaults, while electric meters are mounted on the exterior of homes and businesses. The first wave of the project will focus on water meter installations, which are expected to take place over the next several months. Electric meter installations will follow in early 2026. Residents should experience minimal disruption during this process. Once complete, the AMI system will position Camden as a leader in modern utility management, while giving residents more tools to manage their household and business utility usage.